Frequently Asked Questions

Everything you need to know about shopping with The Merch Collective.

How long will it take to receive my order?

Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days, while express options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start an exchange or request a refund.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, relaxed fit.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my apparel to ensure it lasts?

To maintain the quality of your merch, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry to prevent shrinkage and preserve prints.